Privacy Policy
Effective date: January 1, 2026
1. Overview
GentleHill Stitch School (“we,” “our,” “us”) provides online knitting education. This policy describes how we collect, use, and disclose personal information when you visit our website, enroll in courses, or interact with our services.
Plain-English summary
We collect only what we need to run your courses and support you, and we protect it carefully.
2. Information we collect
- Account data: name, email, password (hashed).
- Transaction data: purchased courses, amounts, timestamps.
- Support data: messages you send to us.
- Technical data: device, browser, IP address, cookies.
Plain-English summary
We collect contact details, what you buy, messages you send, and basic analytics for site reliability.
3. How we use information
- Provide, personalize, and improve courses.
- Process transactions and send confirmations.
- Respond to support requests and feedback.
- Maintain security, prevent fraud, and comply with law.
- Send service updates and optional newsletters (opt-out anytime).
Plain-English summary
We use your data to run the school, deliver lessons, and keep things secure.
4. Sharing
We share data with service providers that help us operate (for example, payment processors, hosting, analytics). Providers are bound by contracts to protect your data and use it only on our instructions. We do not sell personal information.
Plain-English summary
We only share with trusted partners who help us run the site; never for advertising lists.
5. Retention
We retain personal information only as long as necessary to provide services, satisfy legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or anonymize it.
6. Your choices and rights
- Access and update your account data.
- Request deletion, subject to legal exceptions.
- Opt-out of non-essential communications.
- Manage cookies in your browser.
7. Security
We use technical and organizational measures including encryption in transit, access controls, and regular reviews. No method is 100% secure, but we work to protect your information.
8. Children’s privacy
Our services are not directed to children under 13. If you believe a child has provided us information, contact us to remove it.
9. International transfers
If you access our services from outside the United States, your data may be processed in the U.S. where privacy laws may differ. We take steps to protect your information under applicable laws.
10. Changes
We may update this policy to reflect changes in our practices. We will post the new policy with an updated effective date.
11. Contact
Questions or requests? Email [email protected] or call +1 (312) 555-0742.